Grace Hanson
None of the bills reviewed in this series defines what "sole basis" means in operational terms. This part covers what a defensible record of human review should show, three habits…
Grace Hanson
We found no court that has held the use of AI in a claim decision unlawful in itself. Health insurance suits over algorithmic denials and P&C cases over total-loss valuation softw…
Grace Hanson
No state has enacted a law that explicitly bars P&C insurers from denying a claim on the basis of AI alone. Florida and New Jersey have proposed limits, regulators have set govern…
Grace Hanson
Thirteen states limit how health insurers may use AI to deny claims. None applies to auto, homeowners, or commercial lines, but the practical standard in P&C is likely to converge…
Grace Hanson
The fourth installment of Delivering Claims Results looks at what it takes to unify claims oversight and close the visibility gaps that let issues go unnoticed until they are expe…
Grace Hanson
The third installment of Delivering Claims Results looks at why simple, bolt-on technology falls short of the outcomes carriers and TPAs actually need from claims oversight.
Grace Hanson
The second installment of Delivering Claims Results looks at why catching problems early in a claim, before they compound, is what actually drives better outcomes.
Grace Hanson
The first installment of Delivering Claims Results, a new Elysian Era series, traces specific claims outcomes back to the design choices that made them possible.
Grace Hanson
The fourth and final issue of The Elysian Era's inaugural series looks at why adjuster retention depends on better tools, not just tracking adjuster output.
Grace Hanson
The third issue of The Elysian Era examines how claims handling, not marketing alone, builds a carrier's or TPA's brand with the policyholders it serves.
Grace Hanson
The second issue of The Elysian Era looks at how structured, accessible claims data can sharpen underwriting decisions instead of sitting unused after a file closes.
Grace Hanson
The first issue of The Elysian Era newsletter explains why claims organizations built around AI from the start respond to claims faster than those that add AI on afterward.
